Best Live Chat Apps for Shopify
As a business owner, you know that customer service is key. You may also know that live chat is one of the best ways to provide top-notch customer service. Live chat allows customers to interact with your team in real-time, leading to better customer satisfaction and loyalty. This blog post will discuss some of the best live chat apps for Shopify. We’ll also talk about the benefits of using live chat and how it can improve your business.
What do you think is the best live chat app for Shopify?
There are quite a few options.
But it really depends on your needs — some are better if you’re just starting out, others are more advanced and come with more features.
Best Live Chat Apps for Shopify:
We’ll take a look at these 3 major apps that are free or have free plans: Olar, Koomail, and Zopim.
These three apps can all be integrated into your Shopify store and offer great value and customer service.
One thing to note, though, many of these apps offer different types of packages and subscriptions, so always check what type of plan you’re signing up for. Also, keep in mind that there may be other services out there, but we chose these as they’re the most popular and offer free plans.
You probably don’t want to go live on your Shopify store without a live chat app, as customers like to speak with people, and this is an excellent way for you (or whoever else is answering) to answer queries or questions that they may have about your products.
Here we’ll look at how each of these three services works and what their features are.
Olark Livechat App:
What is it? Olark has everything you’d need from a Shopify live chat app for Shopify. Real people can answer phone support, unlimited chats per month, real-time transcripts, email support, etc. — they have it all! They’ve been going for a few years now and have a pretty good reputation.
The best thing about Olark is that you can always start with their free plan and upgrade later. It’s great that you can try it before you buy it.
Koomail Livechat App:
What is it? Koomail is one of the oldest live chat apps out there, starting in 2010 — they have quite a following with 11k+ customers using their service. Their app contains some cool features like automatically redirecting visitors to your front door if they’ve not visited your site before, which speeds up things for them, and they’re unlikely to give up on entering your website quick enough without adding this small extra step. They offer phone support that real people can answer, unlimited chats per month, etc. — just like Olark above. Worth checking out.
Zopim Livechat App:
What is it? Zopim chat app has many excellent features like real-time transcripts, sharing chat sessions on social media, etc. But what makes them stand out is their video chat functionality which lets customers see who they’re speaking with. This can be especially useful for businesses that deal with customers worldwide. In addition, with Zopim, you can give your customers the option to chat live — which is not available in any other app on this list, unfortunately.
Unlike Olark, they offer a free basic plan with no time limits. You can upgrade from this basic plan at any time if you want the extra features mentioned above.
Zopim also comes in second place regarding pricing, being cheaper than Olark at their professional plan level. It’s great that Zopim offers a basic package that is free for up to 100 messages per month — letting you try their service for free before deciding whether it’s right for your business or not.
What is the best Live Chat App?
Having compared these three top live chat apps on Shopify, there isn’t a clear winner — they each have their pros and cons; you should check them out individually or within your account to see which one will suit your business best.
Conclusion:
There are so many Shopify chat apps out there, and we’ve created a list of the top 3 best options that will suit your needs and budget here on this blog post. If you want to get more sales by providing better customer service, these tools could be just what you need to take your business to the next level. If desired, you can also use them in tandem with our other digital marketing services like SEO or PPC advertising. Contact us today to find out how we can help make your business thrive online.
